Our Policies

Terms of Service

Effective Date: January 1, 2026

Welcome to Afya Links. These Terms of Service govern your access and use of the Afya Links platform including our mobile applications, website, and services. By using Afya Links, you agree to these terms.

1. Platform Overview

Afya Links is a B2B centralized procurement platform that supplies Clinics with quality medicines. We source directly from licensed wholesale suppliers and coordinate delivery directly to your clinic via your preferred registered driver.

2. Eligibility

To use Afya Links you must operate a licensed medical facility and provide accurate business information. Afya Links may suspend or remove accounts that violate these requirements.

3. Orders and Transactions

Clinics can place medicine orders through the platform or via our WhatsApp channel. Once an order is placed, Afya Links procures the items and coordinates dispatch.

4. Payments

Payments for procured medicines can be made via mobile money, payment link, or cash on delivery. Payment processing is handled securely.

5. Delivery Services

Deliveries are handled by the preferred driver you register during your clinic sign-up. Afya Links acts as a procurement partner and coordinates with your driver for the final mile delivery.

6. Limitation of Liability

Afya Links provides the platform "as is". We are not liable for incorrect prescriptions, medicine quality, clinical outcomes, or misuse of medicines. Healthcare providers remain responsible for all medical decisions.

Privacy Policy

Afya Links respects your privacy and is committed to protecting your personal information.

Information We Collect

• Account Information: Name, phone, email, business details.
• Transaction Information: Order details, delivery records, payment status.
• Device Information: IP address, device type, app usage data.

How We Use Information

Your information is used to operate the platform, process transactions, coordinate deliveries, and improve our services.

Data Sharing

We share information with procurement partners and your registered delivery driver to fulfill your orders. We do not sell personal data.

Refund Policy

Refund eligibility depends on the nature of the issue. You may be eligible for a refund if:

• An order was paid but not delivered
• Incorrect items were supplied
• Payment was charged incorrectly

Refund requests must be submitted within 48 hours of the order. Approved refunds are processed to the original payment method.

Acceptable Medicines Policy

Afya Links strictly procures from licensed wholesalers. We guarantee the authenticity of our sourced medicines.